Play Smart. Stay in Control.

1. Age Restriction Policy

At wha7, the 18+ age restriction is not merely a checkbox — it is a core principle that shapes how we operate. Before any withdrawal is processed from a new account, our verification team confirms the account holder's date of birth against a government-issued identity document such as a National Identity Card (NID), Passport, or Driving Licence. Accounts where the holder cannot be confirmed as 18 or older are closed immediately and any deposits are returned to the originating payment method.

1.1 Age Verification Process

All players are required to complete identity verification (KYC) before their first withdrawal. The verification process includes:

• Submission of a clear photograph or scan of a valid government-issued ID showing your date of birth.
• Confirmation that the name on the ID matches the name registered on your wha7 account.
• In cases where date of birth cannot be clearly read from the document, wha7 may request a secondary document or a selfie holding the ID.

If wha7 has reasonable grounds to suspect that a player may be under 18 — for example, based on information provided during registration or patterns of activity — the account will be suspended pending age verification, regardless of whether a withdrawal has been requested.

1.2 Consequences of Underage Gambling

If wha7 discovers that a player was under 18 years of age at the time of registration or at any point during their use of the platform:

• The account will be permanently closed without notice.
• All funds held in the account will be returned to the originating payment method after deducting any winnings derived from gambling activity, which are forfeited.
• The incident will be reported to our compliance team for review and, where required, to relevant authorities.

2. Responsible Gaming Tools

wha7 provides a comprehensive set of player-controlled tools to help you manage your gambling activity. All tools are accessible from the Responsible Gaming section of your account dashboard. Changes to limits that reduce access to gambling (lower deposits, shorter sessions, adding a time-out) take effect immediately. Changes that increase access (raising a deposit limit, ending a time-out early) are subject to a mandatory 24-hour reflection period.

2.1 Setting Your Deposit Limits

To set or adjust your deposit limits on wha7:

1. Log in to your wha7 account and navigate to Account Settings > Responsible Gaming.
2. Select Deposit Limits and choose Daily, Weekly, or Monthly.
3. Enter your preferred maximum deposit amount in ৳ (Bangladeshi Taka).
4. Confirm the change — it takes effect immediately for reductions.

There is no minimum deposit limit you are required to set, but wha7 strongly encourages all players to establish a limit that reflects a realistic, comfortable entertainment budget — an amount you are prepared to lose entirely without affecting your daily financial obligations.

3. Warning Signs of Problem Gambling

Gambling is a form of entertainment. For the vast majority of wha7 players, it remains exactly that — an enjoyable pastime alongside cricket betting, live casino games, and slots. However, for a small number of people, gambling can develop into a pattern that causes real harm. Recognising the early warning signs is the most effective way to take action before a problem becomes serious.

Ask yourself honestly whether any of the following apply to your current gambling behaviour:

4. Self-Exclusion Programme

wha7's self-exclusion programme is designed for players who feel that they need a significant break from gambling or wish to stop gambling entirely. Self-exclusion is a serious step, and wha7 treats every self-exclusion request with the highest level of care and urgency.

4.1 How to Request Self-Exclusion

You can request self-exclusion through any of the following channels — all of which are available 24 hours a day, 7 days a week:

• Account Dashboard: Navigate to Account Settings > Responsible Gaming > Self-Exclusion. Select your preferred exclusion period and confirm. The exclusion takes effect within minutes.
• Live Chat: Contact a wha7 support agent via the live chat widget. State that you wish to self-exclude and specify the duration. The agent will process the request immediately during the chat session.
• Email: Send a request to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion period you are requesting. We process email requests within 24 hours; if you need immediate closure, please use live chat or the dashboard tool.

4.2 What Happens During Self-Exclusion

Once a self-exclusion is active on your wha7 account:

• Your account is suspended immediately — you cannot log in, deposit, or place bets.
• All pending withdrawal requests will continue to be processed and paid out to your registered payment method (bKash, Nagad, Rocket, or bank account).
• wha7 will remove your contact details from all marketing and promotional communication lists. You will not receive bonus offers, promotional SMS messages, or email campaigns during the exclusion period.
• If you attempt to open a new account during the exclusion period, wha7's systems are designed to detect and close that account. Any deposits made to a secondary account opened during exclusion will be returned.

4.3 Exclusion Periods Available

• 6 Months: A minimum cooling-off period, suitable for players who want a substantial break but plan to return to recreational gambling in future.
• 1 Year: A longer break for players who feel their gambling has been significantly disruptive to their life over recent months.
• Permanent: A lifetime ban from the wha7 platform. This option is irreversible. Players who select permanent self-exclusion will not be permitted to reopen an account under any circumstances.

5. Deposit and Wagering Limits

Deposit and wagering limits are among the most practical and effective responsible gaming tools available on wha7. Setting a firm budget before you begin playing — and enforcing it through the platform's limit controls — removes the temptation to spend beyond your means in the heat of the moment.

5.1 Recommended Budgeting Approach

wha7 recommends that all players approach their gambling budget using the following principles:

• Only gamble what you can afford to lose entirely. Treat your gambling budget the same way you would treat a leisure expense like a cinema ticket or a meal out — money that you are comfortable spending for entertainment, with no expectation of return.
• Never fund gambling from essential expenses. Your rent, utility bills, school fees, groceries, and medical costs should always be covered before any gambling budget is considered.
• Set your limit before you log in. Deciding on your session budget while calm and away from the game leads to far better financial outcomes than trying to set limits mid-session.
• Review your limits regularly. If your financial circumstances change — in either direction — revisit your deposit limits to ensure they remain appropriate.

5.2 Payment Methods and Limit Integration

wha7's deposit limit controls apply across all payment methods — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfers, and card payments via Visa and Mastercard. When your set limit is reached via any payment channel, all deposit methods are blocked for the remainder of the period. This prevents players from bypassing a limit set on one payment method by switching to another.

6. Time-Out and Session Controls

Time-out features on wha7 give you the ability to pause your gambling activity for a defined period without permanently closing your account. They are ideal for players who recognise they need a short break but do not feel that a full self-exclusion is necessary at this stage.

6.1 Session Time Reminders

Session time reminders are gentle nudges that appear on your screen after you have been continuously active on the wha7 platform for a duration you set in advance. When a reminder triggers, you are shown a summary of your session — including time played and net result — and invited to decide whether to continue or end the session. These reminders do not force you to stop, but they create a natural pause point to make a conscious decision rather than continuing automatically.

6.2 Taking a Time-Out

A time-out is a temporary account suspension. Unlike self-exclusion, time-outs have a defined end date after which your account automatically becomes eligible for reactivation (though you must still actively log back in). Available time-out periods on wha7 are:

• 24 Hours — suitable for a single-day cooling-off period.
• 48 Hours — a weekend break or two-day pause.
• 7 Days — a one-week break, particularly useful following a significant loss.
• 30 Days — a one-month pause for more serious reflection.

Once a time-out is set, it cannot be shortened or cancelled. This is a deliberate design feature — it ensures that a moment of clarity when setting the time-out is not reversed impulsively a few hours later. Any withdrawal requests submitted before the time-out was activated will be processed normally during the break period.

6.3 Reality Checks

In addition to session reminders, wha7 displays a real-time session summary in your account header whenever you are logged in. This shows your current session duration and your net result for the session (total deposits minus total withdrawals for the current login). This persistent display is designed to keep you grounded in the financial reality of your session at all times, preventing the sense of time distortion that can sometimes accompany extended play.

7. Support and Help Resources

If you feel that gambling is becoming a problem for you — or for someone you care about — please reach out for help. wha7's support team is available around the clock and is trained to handle responsible gaming enquiries with complete confidentiality and compassion. There is no stigma in asking for help; it is the most important step you can take.

7.1 Talking to Someone You Trust

Sometimes the most effective first step is simply talking to a trusted friend, family member, or colleague about your gambling. Many people find that voicing their concerns to someone they trust helps to break the cycle of secrecy that often surrounds problem gambling. You do not need to have reached a crisis point to have this conversation — raising the topic early, while the issue is still manageable, leads to far better outcomes.

7.2 Practical Steps You Can Take Right Now

If you are concerned about your gambling, here are concrete actions you can take immediately through your wha7 account or by contacting our support team:

• Log in to your account and set a deposit limit that reflects a sustainable monthly entertainment budget.
• Activate session time reminders at 1-hour intervals to create natural break points in your play.
• Request an activity statement covering the last 3 months to get a clear, factual picture of your gambling spend.
• Contact live chat and ask to speak with a responsible gaming adviser — they can guide you through all available options without judgment.
• If you feel you need a break right now, activate a time-out directly from Account Settings > Responsible Gaming or ask a support agent to do it for you.

8. Parental Controls and Minor Protection

wha7 recognises that many Bangladeshi households include children and young people who may have access to shared devices. As part of our commitment to responsible gaming, we strongly encourage parents and guardians to take proactive steps to prevent underage access to gambling websites, including wha7.

8.1 Keeping Your Account Secure

The simplest and most effective measure is to ensure that your wha7 login credentials are never accessible to anyone under 18 in your household. Practical steps include:

• Use a strong, unique password for your wha7 account that is not shared with any other service or person.
• Enable two-factor authentication (2FA) on your account for an additional layer of security.
• Never save your wha7 password in a shared browser profile on a family computer or tablet.
• Log out of your wha7 account fully at the end of every session, especially on shared or mobile devices.
• Keep your registered mobile number and email address up to date so that any unusual login activity can be flagged to you immediately.

8.2 Reporting Underage Access

If you believe that a person under the age of 18 has accessed or registered on wha7 — whether your own child or another individual — please contact our support team immediately at [email protected] or via live chat. Include as much detail as possible. wha7 will investigate all such reports as a priority and take immediate action to close any account held by or on behalf of a minor.